Personal Advisor: Hospital Liaison Caseworker | Providence Row

Salary: £24,500 per annum

Duration: 35 hrs per week

Type: Permanent contract

Job Ref: R2RHLC0320

About our work and values

Do you have passion for your work, a commitment to excellence and a desire to support some of the most vulnerable and excluded people in our communities? Could you support us to make positive lasting changes in people’s lives?

Providence Row works with more than a thousand homeless and vulnerably housed people a year in East London, offering an integrated service of crisis support, advice, recovery and learning and training programmes. Our aim is to ensure that people who are so often excluded from mainstream services gain the support and opportunities they need to create a safe, healthy and sustainable life away from the streets. Central to our work are our core values of Compassion, Respect, Inclusiveness, Empowerment and Justice. These inform the content, style and delivery of all our services.

This acclaimed project between Providence Row and the Royal London Hospital prevents patients from being discharged from hospital back onto the streets. It also improves the health and wellbeing of homeless people in East London, leading to reduced instances of mental-ill health, poor physical health and substance misuse.

The Routes to Roots project was established in partnership with the London Borough of Tower Hamlets and the Hospital Pathways Team at the Royal London Hospital (RLH) in October 2013. The project supports vulnerable and often very unwell people to prevent them from being discharged back onto the streets at the end of their treatment. Through advice and support from our dedicated and experienced team, people’s housing, financial and health situations are improved and their long -term prospects for recovery and a sustained life away from the streets is greatly enhanced. The project has been instrumental in reducing A&E and hospital readmissions for this group alongside sustainment of accommodation.

The team consists of a Senior Personal Adviser and two Personal Advisers and is based out of Providence Row Charity with client facing time spent in Royal London Hospital.

Your contribution to our work and values

Passionate about providing quality support to some of the most vulnerable and excluded people in East London, you will have the drive and ambition to support your team to make positive lasting changes in people’s lives.

With experience of working with persons facing the challenges of homelessness, and a strong understanding of how other factors such as rough sleeping and mental health issues affect their health and wellbeing, you will live out our values in your approach to your work. You will have experience and/or understanding of supporting vulnerable clients into accommodation through statutory and non-statutory pathways.

For more information about this role please see the job description:

To apply for this role, please complete:

Please return completed forms via email to [email protected]k and remember to quote the job reference number in the subject line.

The deadline for applications is midnight on Wednesday 24th June 2020.


Providence Row is a charitable company limited by guarantee registered in England and Wales with company number 07452798 and registered charity number 1140192. Its registered office is at The Dellow Centre, 82 Wentworth Street, London, E1 7SA.
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