Privacy and Cookies


Privacy Notice


Emails terms of use

Emails aren’t always secure, and they may be intercepted or changed after they’ve been sent. Providence Row doesn’t accept liability if this happens. The contents of emails reflect their author's views and not necessarily those of Providence Row.

How do we collect information?

We may collect information about you whenever you interact with us. For example, when you contact Providence Row regarding our activities, register for our newsletter, send or receive information or make a donation to us, you specifically and knowingly provide us with your personal information.

We may also receive information about you from third parties – but only if you’ve given them permission to share your information.

What information do we collect?

When you interact with us, for example by filling in a form, signing up to our newsletter, donating or commenting on a blog post we may collect names, addresses, email addresses, telephone numbers, and bank account details when you donate and, where appropriate, dates of birth. We do not use cookies to collect this type of information. Our Cookie policy follows on from this privacy policy, for information about what Cookies on this site are used for, please see below.


If contacting us because you are homeless or at risk of homelessness.
If you contact us through the website, either by filling in one of our forms, or emailing us we may record your personal information in accordance with the Data Protection Act 1998. By contacting us this way you are agreeing that Providence Row’s services team can request or share information about you with other services in order to best help with your housing and support needs. You are also agreeing that you understand that, if there is a risk to yourself or someone else, Providence Row may share information with the appropriate agencies. Information collected by Providence Row may be used internally or externally to evaluate our work. If you do not wish for your information to be used this way please email




Will we disclose the information we have collected to outside parties?

If you give your consent, we may pass your information to our service providers, associated organisations and other related organisations which may share the aims and objectives of Providence Row. If you do not want this to happen, please tick the box where provided. (

Please note, if you request that the information you provide us with cannot be shared, this may affect the service that we are able to offer you.)

We may also need to disclose your information if required to do so by law.

How we protect your personal information?

We take appropriate physical, electronic and managerial measures to ensure that we keep your information secure, accurate and up to date, and that we only keep it as long as is reasonable and necessary.

Although we use appropriate security measures once we have received your personal information, the transmission of information over the internet is never completely secure. We do our best to protect personal information, but we cannot guarantee the security of information transmitted to our website, so any transmission is at the user’s own risk. However, any payment card details (such as credit or debit cards) we receive on our website are passed securely to our payment processing provider according to the Payment Card Industry Security Standards.

Your credit card information

If you use your credit card to donate to us, buy something or make a booking online, we pass your credit card details securely to our payment processing partner as part of the payment process. 



A cookie consists of information sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.

If you visit our website, we may record the following information using cookies:

  • the areas of the website you visit
  • the amount of time you spend on the site
  • whether you are new to the site, or have visited it before
  • how you came to our website – for example, through an email link or a search engine
  • the type of device and browser you use.

We use Google Analytics to analyse the use of this website.  Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers.  The information generated relating to our website is used to create reports about the use of the website. Google will store this information.  Google's privacy policy is available at:

Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies. Third party cookies are those sent between a users browser and a different website. For example, in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector.  Blocking all cookies will, however, have a negative impact upon the usability of many websites. Please see the table below for a list of Cookies used on our website. 

Cookie Name Purpose

Session cookie


When required, cookies beginning with 'SESS' are used  on this website to track an individual's persistent status, such as whether they are logged in.

Google analytics





These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.



We use this cookie to track which browsers are capable of processing JavaScript. JavaScript is a scripting language which provides enhanced interactivity and visual effects.

Cookie acceptance


This cookie is used to record if a user has accepted the use of cookies on this website.

Adaptive images adaptive_image This cookie tells the website what resolution you're using to ensure that images are being presented at the best sizes for you.
AddThis __atuvc The __atuvc cookie is created and read by AddThis's JavaScript on the client side in order to make sure the user sees the updated count if they share a page and return to it before our share count cache is updated. No data from that cookie is sent back to AddThis and removing it when disabling cookies would cause unexpected behaviour for users. AddThis is a content sharing and social insights platform.