Hospital Homelessness Personal Advisor | Providence Row

Salary: £27,000
Duration: Full Time 35 hrs per week, permanent contract

Do you have passion for your work, a commitment to excellence and a desire to support some of the most vulnerable and excluded people in our communities? Could you support us to make positive lasting changes in people’s lives?

Providence Row works with more than a thousand homeless and vulnerably housed people a year in East London, offering an integrated service of crisis support, advice, substance use & alcohol support and employment and training advice.  Our aim is to ensure that people who are so often excluded from mainstream services gain the support and opportunities they need to create a safe, healthy and sustainable life away from the streets. Central to our work are our core values of Compassion, Respect, Inclusiveness, Empowerment and Justice.  These inform the content, style and delivery of all our services.

This acclaimed project between Providence Row and The Royal London Hospital prevents patients from being discharged from hospital back onto the street, into insecure housing or a situation whereby the patient may be at significant risk. It also improves the health and wellbeing of homeless people in East London, leading to reduced instances of mental-ill health, poor physical health and repeat unplanned hospital admissions. 

The Routes to Roots project was established in partnership with The Hospital Pathway Team at the Royal London Hospital (RLH) in October 2013. The project supports vulnerable people, who often have significant physical health needs to prevent them from being discharged back into a cycle of homelessness or risk at the end of their treatment.  Through advice and support from our dedicated and experienced team, people’s housing, financial and health situations are improved and their long term prospects for recovery are greatly enhanced.  The project has been instrumental in reducing A&E and hospital readmissions for this group alongside sustainment of accommodation.   

The team consists of a Team Manager and two Personal Advisers and is based out of Providence Row Charity with client facing time spent in Royal London Hospital.   

The Ideal Candidate 

Passionate about providing quality support and advice to some of the most vulnerable and excluded people who have been identified as becoming homeless prior to discharge from hospital. You will have the drive and ambition to support your team to make positive lasting changes in people’s lives.

With experience of working with persons facing the challenges of homelessness, and a strong understanding of how other factors such as rough sleeping, mental health and substance use issues affect their health and wellbeing, you will live out our values in your approach to your work. You will have experience and/or understanding of supporting vulnerable clients into accommodation through statutory and non-statutory pathways.  

*Providence Row is a Covid-19 safe organisation and works actively with Tower Hamlets Public Health & Public Health England, to keep staff and clients safe.  

For more information about this role please see the job description:
Job Description

To apply for this role, please complete:

Please return completed forms via email to [email protected] and remember to quote the job reference in the subject line.

The deadline for applications is midnight 26th October 2020.

Interviews will take place on the week commencing 9th November 2020.

Providence Row is a charitable company limited by guarantee registered in England and Wales with company number 07452798 and registered charity number 1140192. Its registered office is at The Dellow Centre, 82 Wentworth Street, London, E1 7SA.
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