Privacy and Cookies | Providence Row


Please scroll down to see our full Privacy and Cookies notice, or click the links below to find specific information. 

Privacy Notice

Who we are

How do we collect information?

What information do we collect?

Emailing us

Filling in one of our online forms

Signing up to our newsletter

Contacting us through social media

If contacting us because you are homeless or at risk of homelessness

How we protect your personal information

Supporters, fundraisers and donors

How long will we keep your data

Profiling and analysis

Your right to withdraw consent

Updating, correcting or deleting personal information


What is a cookie

Vising our website

Controlling and deleting cookies

Third party and social media sites

The cookies we use

 Our next policy review/update is January 2021.

Privacy Notice

This privacy notice tells you what to expect when we (Providence Row) collects personal information. It applies to

  • Supporters, fundraisers and donors
  • People who make enquiries 
  • People who make complaints
  • Visitors to the website
  • People who use our services
  • People who visit our site

Who we are

Providence Row is a homelessness charity based in East London. We run a range of services for people affected by homelessness, substance misuse and/or mental health issues at our site: Providence Row, The Dellow Centre, 82 Wentworth Street, London E1 7SA. 

You can contact us by calling 020 7375 0020 or emailing [email protected]


How do we collect information?


We may collect information about you whenever you interact with us. For example, when you contact Providence Row regarding our activities, register for our newsletter, send or receive information or make a donation to us, you specifically and knowingly provide us with your personal information.

We may also receive information about you from third parties – but only if you’ve given them permission to share your information.


What information do we collect?


When you interact with us, for example by filling in a form, signing up to our newsletter, donating or commenting on a blog post we may collect names, addresses, email addresses, telephone numbers, and bank account details when you donate and, where appropriate, dates of birth. We do not use cookies to collect this type of information. Our Cookie policy follows on from this privacy policy, for information about what Cookies on this site are used for, please see below.


Emailing us


Any emails you send to us, including attachments, may be monitored for reasons of security and compliance with office policy.
Emails aren’t always secure, and they may be intercepted or changed after they’ve been sent. Providence Row doesn’t accept liability if this happens. The contents of emails reflect their author's views and not necessarily those of Providence Row.

Filling in one of our online forms


Information submitted to us through one of our online forms will be sent to Providence Row staff via email. Data sent here will only have basic email protections and therefore you should not send sensitive personal data through it. Instead outline the general details of your request or enquiry and a member of staff will respond or redirect you to someone else who can help.

Signing up to our newsletter


We use Mail Chimp, a third party email provider, to deliver our email newsletters. We can gather information around email opening and clicks using their industry standard technologies in order to monitor and improve our email newsletters. More information on Mail Chimp’s privacy policy can be found here:
We send our email newsletters to inform you of our work, our fundraising and how you can support our work tackling homelessness. We will not share your details with any third party for marketing purposes and you can unsubscribe at any time by emailing [email protected]

Contacting us through social media


If you get in touch with us through a private or direct message on social media (such as Facebook or Twitter) the social media site will store this information. With this in mind please do not share sensitive personal data through social media. Instead outline the general details of your enquiry and a member of staff will respond. We will not share your message with any other organisations.

If contacting us because you are homeless or at risk of homelessness.


If you contact us through the website for support or help, either by filling in one of our forms or emailing us, we may record and retain your personal information in accordance with data protection legislation, including GDPR. 

However, we suggest your phone Providence Row directly and speak with a specialist advisor who will be able to help you. Please avoid sending us personal or confidential information about your situation via our website or by email – an advisor is best placed to privately discuss how you can be helped

Our client privacy statement explains how we use personal information to support our clients and is available here. You can also email us on [email protected], and we can send you a copy. Alternatively, you can phone us, and we can explain how personal information is kept confidential at Providence Row. 

Here are some examples of how we use client personal data: contacting an external housing or support service, following a needs assessment with us, to help with a housing or benefits application; helping you register with, or contact, a GP, and if you have given consent, sharing health information you may have told us about; if you are vulnerable or a risk to yourself or others, we can contact other support agencies to get appropriate help. Providence Row will treat you and your personal data with respect – please contact us if you have any queries or concerns..


How we protect your personal information?


We take appropriate physical, electronic and managerial measures to ensure that we keep your information secure, accurate and up to date, and that we only keep it as long as is reasonable and necessary.

Although we use appropriate security measures once we have received your personal information, the transmission of information over the internet is never completely secure. We do our best to protect personal information, but we cannot guarantee the security of information transmitted to our website, so any transmission is at the user’s own risk. However, any payment card details (such as credit or debit cards) we receive on our website are passed securely to our payment processing provider according to the Payment Card Industry Security Standards.


Supporters, fundraisers and donors


Thank you so much for supporting Providence Row’s work. Your support helps us ensure we are there for the people who need us.

Collecting information

When you make a donation, sign up to our email newsletter or make an enquiry you provide us with personal information. This can include your name, address, contact details and potentially your credit or other payment details. When you supply this information to us we are legally obliged by the Data Protection Act 1998 to ensure that the information you have provided is used only for the purpose for which it was provided to us, and to ensure that this data is kept securely.

How we use this information

We will use your information to provide you with information you have requested, administration purposes (such as thanking you), updates on our services and details on ways you can support our work. We may also invite you to events at our centre or tell you about volunteering opportunities at Providence Row.

There are times when we might make your information available to third parties who are acting on our behalf. For example, to send our mail communications, we need to share a file with our supporters’ addresses to our printing company. This file is sent using a secure file transfer website with a bespoke log in and secure password.

To protect your information, we ensure third party agreements are in place with our suppliers who process data. We also have a procurement process, which includes reference checking. Our suppliers cannot use your information except for the agreed project commissioned by Providence Row. They cannot give, sell or rent your information to others for any marketing purposes and they are required to protect your information to the same degree that we do. 

Your credit card information

If you use your credit card to donate to us, buy something or make a booking online, we pass your credit card details securely to our payment processing partner as part of the payment process. 


How long will we keep your data


Information about clients, staff, practitioners or other contacts may be retained on our dataset or on file for such time as to meet the needs of monitoring our service, recruitment and other practices. 

Client information will be held on our database for up to 6 years. Physical hard files are kept for one year after the last date of access to our services and then they are disposed of by confidential shredding.

Staff and volunteer information will be kept for up to 6 years after they have left Providence Row, then everything other than their name, job title, department and period of employment is deleted. We retain this information so we can give references.

We aim to contact our donors and supporters every two years to ensure their details are up to date and that they wish to remain on our database. If we do not receive a reply from them we will remove their details after two years.


Profiling and Analysis


We may use profiling and database segmentation techniques to analyse your personal information and create a profile of your interests, preferences and ability to donate. This allows us to ensure communications are relevant and timely in order to provide an improved experience for our supporters.  It also helps us understand the background of our supporters so that we can make appropriate requests to those who may be willing and able to donate more than they already do or leave a gift in their will. This enables us to raise funds quicker and in the most cost effective way.

Our fundraising team uses information that is already in the public domain (information that has been published in print or online) to identify high net worth individuals who may be interested in supporting our work with a major gift. These publicly available sources of information include Companies House, the electoral register, the phone book, the Charity Commission’s Register of Charities, Who’s Who, LinkedIn, company annual reports and articles in newspapers and magazines. We do not use publicly available sources which we consider would be intrusive for this purpose, such as Facebook, Twitter, JustGiving, the Land Registry, online planning applications, or websites that are similar to these. We also use screening and research techniques to identify existing supporters who may be in a position to join or major donor programme. This is based both on publicly available information and information our supporters have given us voluntarily (e.g. where a person lives, who they bank with, what their occupation is and their age).


Your right to withdraw consent


Where we have asked, and you have given consent, you have the right to withdraw consent at any time. 

You have the right to ask us to erase or suppress in certain areas. The difference between erasure and suppression is important around marketing communications. If you ask us to erase your data, we will no longer know we were in contact with you, and we couldn’t guarantee we wouldn’t get in touch with you again. Suppressing your data would mean we would retain your data only to ensure we don’t contact you again, and processing your data would be restricted.

If you would like to stop receiving marketing communications from us, we can suppress your data. Please contact us on [email protected] if you would like to stop receiving mail or email communications from us or if you have a query about the data we hold. 

If you would like your data erased, this will be dependent on how and why your data was initially collected. There are some situations where we can’t erase your data. For instance, where we might need to comply with a legal obligation or retain information about a donation or transaction.
If you would like your data erased, please put it in writing to Providence Row, The Dellow Centre, 82 Wentworth Street, London E1 7SA or email [email protected] or call us on 020 7422 6778.

Updating, correcting or deleting personal information


If you wish to update your personal information, change your contact preferences or request a copy of the information we have for you, please contact us:

You can write to us at Providence Row, The Dellow Centre, 82 Wentworth Street, London E1 7SA or email [email protected].


Changes to this privacy statement


Providence Row reserves the right to amend or remove this privacy statement from time to time. If Providence Row decide to replace or change it, we will update this statement to include any changes made. We encourage you to visit this page to stay informed. Your continued use of the Providence Row website following the publishing of a new privacy statement will indicate your acceptance of the new statement or changes made.




What is a cookie?


A cookie is a small datafile downloaded by your computer from our website and stored by your browser. The information is then sent back to the website each time you visit a page on our website. This helps us to see how people are using our website and this helps us to provide you with a good experience when browsing our website and improve the site.

Cookies are not programs and do not collect any data from your computer.

If you visit our website we may record the following information using cookies:

- the ares of the website you visit

- the amount of time you spend on the site

- whether you are new to the site, or have visited it before

-how you came to our website - for example, through an email link or search engine

-the type of browser you use.


Visiting our website


When you visit we use Google Analytics (a third party service) to analyse your use of this website.  Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers.  The information generated relating to our website is used to create reports about the use of the website. Google will store this information. The information is only processed in a way that does not identify anyone. We do not make, or allow Google to make, any attempts to find out the identities of those visiting our website. If we do ever try to link our cookies and tracking information, we will be open about this, explaining what we intend to do and why. Google's privacy policy is available at:


Controlling and deleting cookies

Most browsers allow you to manage which cookies you accept, reject and delete, via options found in the ‘preferences’ or ‘tools’ menu. Some browsers allow you to reject just third party cookies. Third party cookies are those sent between a user’s browser and a different website. For example, in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector.  Blocking all cookies will, however, have a negative impact upon the usability of many websites. 
Further information regarding managing cookies can be found on this website
Third party and social media site cookies
Our other online partners and social network sites, i.e. Facebook and Twitter, may also use cookies, over which we have no control. For information on their cookie policy please check their websites.

The cookies we use


Please see the table below for a list of Cookies used on our website 


Cookie Name Purpose
Session cookie SESS<...> When required, cookies beginning with 'SESS' are used on this website to track an individual's persistent status, such as whether they are logged in.
Google analytics





These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.
Javascript has_js

We use this cookie to track which browsers are capable of processing JavaScript. JavaScript is a scripting language which provides enhanced interactivity and visual effects.

Cookie acceptance cookie-agreed-en This cookie is used to record if a user has accepted the use of cookies on this website.
Adaptive images adaptive_image This cookie tells the website what resolution you're using to ensure that images are being presented at the best sizes for you.
AddThis __atuvc The __atuvc cookie is created and read by AddThis's JavaScript on the client side in order to make sure the user sees the updated count if they share a page and return to it before our share count cache is updated. No data from that cookie is sent back to AddThis and removing it when disabling cookies would cause unexpected behaviour for users. AddThis is a content sharing and social insights platform.


Providence Row is a charitable company limited by guarantee registered in England and Wales with company number 07452798 and registered charity number 1140192. Its registered office is at The Dellow Centre, 82 Wentworth Street, London, E1 7SA.
Log in | Powered by White Fuse