To make a complaint about a service we deliver or fundraising activities, you can do so:
In person: Talk to a member of staff or ask for a private conversation with a manager
In writing: Fill in a complaint form available at The Dellow Centre reception desk or write your own letter. You can post it or hand it to a staff member.
Our address is Providence Row, The Dellow Centre, 82 Wentworth Street, London E1 7SA
By email: Send your complaint to [email protected]
With support: Ask an advocate, support worker, or trusted person to help you or to make the complaint on your behalf.
Our Complaints Policy outlining timelines and next steps can be found here
Providence Row will only use the information you provide to deal with your complaint. Any information supplied will be retained for up to 6 years. To find out more, please read our privacy policy.
By submitting a complaint, you acknowledge that you have read, understood and consented to our privacy policy.
